I was fortunate enough to enjoy a fantastic customer service experience recently. In fact it was so good, I can’t stop telling everyone about it and now I’m about to tell you too…
Source:Punch director: Let businesses shine by empowering staff
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Adam Bernstein takes a look at some of the key areas that would affect the pub sector if the British public votes to leave the European Union, and how a rejection of the continent could shape the landscape for pub operators in years to come. Source:Heading for the Brexit? How leaving the EU […] A study by the University of Westminster, published in the Journal of Applied Microbiology, found that Dyson Airblade hand-dryers can spread 60 times more germs than standard air dryers and a shocking 1,300 more than paper towels. Source:Research claims hand-dryers spread germs 'up to 1,300 times' more than paper towels […] This year’s early Easter holiday has led to a boom in consumer spending throughout March according to the latest Greene King Leisure Tracker. Source:Good weather and early Easter leads to boom in March leisure spending A new report from the BBPA and CAMRA has urged councils not to impose late-night levies on the pub sector, and instead focus on community partnerships. Source:Report: Councils should ditch Late Night Levies for partnerships BrewDog’s new pub in Norwich will stock over 365 different craft beers – one for every day of the year – the Scottish craft beer giant recently announced after revealing plans to increase pubs and capacity in its annual results earlier. Source:BrewDog offers 365 craft beers at new Norwich pub […] Diageo-owned Pimm’s has launched three new flavours in its Pimm’s Cider Cup range in a bid to help licensees tap into the £348m fruit cider segment. Source:Pimm’s adds three new flavours to Cider Cup range Coca-Cola Great Britain has replaced its Coke Zero brand of sugar-free cola with Coca-Cola Zero Sugar in a bid to get more consumers to choose sugar-free soft drinks, a move that will be backed by a £10m marketing campaign. Source:Coca-Cola drops Coke Zero brand for Coca-Cola Zero Sugar Ten chefs from London pubco Fuller’s’ managed estate took part in a tense cook off to determine the company’s Chef of the Year yesterday. Source:Fuller’s chefs compete for Chef of the Year title Poppleston Allen partner James Anderson has been named as the new chairman of the PICA-Service after previous chairman Rodger Vickers stepped down from the role due to ill health. Source:Poppleston Allen partner named as new PICAS chairman |
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